Question regarding Status Update Rule not sending email

#1

Hi,

I took some time to setup and test pagerduty notification rules and I couldn’t get the resolve or escalate email to send when an incident is resolved or acknowledged.

I added the rules in the Notifications Rules tab under the heading “When any of my incidences change”. I did a test incident and confirmed that I received the Alert for triggered incident via email. When I performed actions of acknowledge and resolve, I don’t receive any email.

Is there something I am missing that cause the notification to not work?

Thanks

#2

Good question! The reason you didn’t receive a status update notification is because you updated your own incident. Status update rules are intended to let you know when other users have updated an incident that is assigned to you.

I have just added a note about this in our Knowledge Base article to avoid confusion.